Teltonika de Mexico is a representative branch of Teltonika IoT Group, which is creating and manufacturing Internet of things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.
Now we are constantly growing and looking for an organized Technical Support Engineer to join our team in Mexico City, Mexico.
The main areas of responsibility
- Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide trainings);
- Solve technical issues and ensure prevention;
- Constant supervision and preparation of devices technical documentation;
- Assess Mexico's customer needs of new features, raise proposals for its’ implementation and supervise implementation process;
- Participate in direct communication with clients to answer technical questions (conference calls, visits to clients);
- Perform quality assurance tasks before providing solution to customer.
The experience, skills and personal qualities you will need
We hope you are responsible, demonstrate logical thinking, interested in technology and working in a team is a pleasure. Hands-on technical experience working with Telematics solutions for at least 1 year is a significant benefit for this role.
You will succeed if you have:
- Technical education (Electronics/Mechanics engineering);
- Basics of telecommunication systems and IOT technologies: 2G, 3G, 4G, Bluetooth, ability to explain GNSS technology fundamentals;
- English language knowledge at least at the level of B2, Spanish at a native, or bilingual level;
- Ability to analyze and solve complex technical problems;
- Good communication skills;
- Capability to prepare technical documentation;
- Knowledge of software, operating systems, server operation and programming languages (C, C++, C#, Java, Python) essentials;
- Experience working with IoT solutions (1-Wire, RS-232/RS-485, Modbus, MQTT, TLS) and secure Cloud based systems (AWS, Azure) would be an advantage;
What we offer
- Real potential to develop career opportunities in a fast-growing international company;
- The opportunity to build significant achievements in your professional carrier, while driving the Company‘s expansion in the Central American region;
- Internal trainings and knowledge sharing for constant professional growth;
- Multicultural and diverse environment which highly values knowledge and ideas exchange, supportive and positive attitude in the team;
- Participation in the process of creating unique and innovative IoT products and solutions for the international market;
- Happy hours and other teambuilding activities to boost and maintain the communication based on mutual trust and respect, at the same time keep the environment inspiring and engaging;
- Regular internal surveys to understand your concerns, achievements and future goals better, and support you on the way.
We kindly inform you, that your CV and other personal data will be processed in accordance.
We will only contact selected candidates.